Why can’t users access my geofenced Form QR Code even when they are within an allowed location?

Being physically within an allowed area does not always mean the user’s device can provide an accurate location. Access can also be affected by location permissions or incorrectly configured coordinates and radius.

Check the following:

1. Device location settings: Make sure location services are enabled on the user’s device.
2. Browser location permission: Confirm that the user has allowed location access for the page. If permission was previously blocked, update the browser’s site permissions and reload the page.
3. Allowed location coordinates: Verify that the latitude and longitude identify the intended location and have not been entered in reverse order.
4. Radius and unit: Check that the configured radius covers the intended area and that the correct distance unit is selected.

If precise location is unavailable, the form follows If precise location is unavailable configuration. If the reported location falls outside every configured geofence, it follows If outside allowed locations.