I'm locked out of my account. What is the process to regain access?

If you still have access to your registered email address, first try resetting your password using the Forgot Password option on the Sign In screen. You can refer to this FAQ for detailed steps: How do I reset my QRCodeChimp account password?

If you are unable to reset your password, follow the steps below based on the type of email used for registration.

Case 1: Personal email address (for example, @gmail.com or @hotmail.com)

If you registered using a personal email address, please email us from your registered email ID. Our support team will verify your request and help you regain access.

Case 2: Company or professional email address (for example, @yourcompany.com)

If you no longer have access to the registered email address because it has changed, please ask an authorized person from your organization, such as HR or IT, to email us and formally confirm the change in your email address.

If the person managing the QRCodeChimp account has left the organization, the same process applies. An authorized representative must email us to request updating the registered email address.

After verification, we will update the account email address and restore access.