Why does my claimed pet tag lead to an error screen displaying 'You forgot to Save your Dynamic QR Code!' when scanned?

You may get the error message 'You forgot to Save your Dynamic QR Code!' on scanning your claimed Pet Tag QR code if you have accidentally deleted the said QR code.

If the deletion has occurred within the last 30 days, there is a possibility to restore this QR code from the trash.

To recover your Pet Tag QR code from trash, please follow the below-mentioned steps:

  1. Go to your Dashboard
  2. Click on Trash in the sidebar menu

  3. Click on the Restore option of the deleted Pet Tag QR code you wish to restore

    Restore deleted Pet Tag QR code
  4. Click on the 'Restore' button in the confirmation popup.
Confirm Restoration of Pet Tag

Once the QR code is restored from the trash, please make sure to save the pet information to the claimed Pet tag QR code if not already saved.


Follow the below-mentioned steps to save the pet information to the claimed Pet tag:


  1.  Go to your Dashboard if not already on the Dashboard.
  2. Click on Individual QR Codes.
  3. Click on Edit.

  1. Add the details.
  2. Click on Save.

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